Category Archives: Information Technology

The Path To Staying Irrelevant

If IT department wants to be viewed as a cost center and stay irrelevant, it should continue to provide commodity services like email, storage, and network connectivity.  It should also complain about how difficult it is to provide these services. … Continue reading

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Beginning of a Journey

After spending some time becoming acclimated with the new world of MBA program office, I launched a project which I am very excited about.  This project comes straight out of the relatively new discipline of service design (if you don’t know … Continue reading

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Role Change Update/Blog Restart (again)

I have not posted here for a while and the reason for that is that I assumed a new role at work.  Between that and grad school, there has not been much of a chance to blog, nor was there … Continue reading

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Compromise on needs to not meet them

When faced with customer needs, we only have two options – to meet them or not.  A simple choice, however, turns into a source of tremendous dissatisfaction. If we choose to meet the need, it is always with some judgment, … Continue reading

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Missing the boat on cloud computing

It pains me to hear that cloud computing is the “game changer”, the “hottest thing”. It’s what organizations need to focus on, and IT departments need to stand up. To focus on cloud computing is to miss the boat entirely. … Continue reading

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Manage through Gartner

Whenever I hear “best of breed” implementation, I want to run for cover.  “Best of breed” tells me that we are about to spend a ton of money, not worry about requirements, invite an army of consultants, implement a product … Continue reading

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